WHITES FINANCIAL MANAGEMENT LTD

29 Stafford Street, Edinburgh EH3 7BJ

info@whitesfm.co.uk   0131 225 6544  www.whitesfm.co.uk

This privacy notice explains how we use any personal information we collect about you.

What information do we collect about you?

 We collect information about you when you engage us for financial advice. This information will relate to your personal and financial circumstances. It may also include special categories of personal data such as data about your health, if this is necessary for the provision of our services. We may also collect information when you voluntarily provide feedback to us.

Information about connected individuals

 We may need to gather personal information about your close family members and dependants in order to provide our service to you effectively. In such cases it will be your responsibility to ensure that you have the consent of the people concerned to pass their information on to us. We will provide a copy of this privacy notice for them or, where appropriate, ask you to pass the privacy information to them.

Why do we need to collect and use your personal data?

 The information that we collect and retain is essential to enable us to carry out our services. Without collecting your personal data we would also be unable to fulfil our legal and regulatory obligations.  Where special category data (e.g. health information) is required we will obtain your consent to collect and process this information.

How will we use the information about you?

 We only collect information to provide you with our services.

Who might we share your information with?

 If you agree, we may email you about other products or services that we think may be of interest to you.  We will not share your information for marketing purposes with other companies.  In order to deliver our services to you effectively we may send your details to third parties such as those that we engage for professional compliance, accountancy or legal services as well as product and platform providers that we use to arrange financial products for you.

 Where third parties are involved in processing your data we will have a contract in place with them to ensure that the nature and purpose of the processing is clear, that they are subject to a duty of confidence in processing your data and that they will only act in accordance with our written instructions.    Where it is necessary for your personal data to be forwarded to a third party we will use appropriate security measures to protect your personal data in transit.  Data transmitted electronically will be password protected.

How long do we keep hold of your information?

 During the course of our relationship with you we will retain personal data which is necessary to provide services to you. We will take all reasonable steps to keep your personal data up to date throughout our relationship.  Regulatory requirements mean that we must retain your data for specified minimum periods. These are,

Five years for investment business

Indefinitely for pension transfers and opt-out business

Three years for insurance business 

 These are minimum periods, during which we have a legal obligation to retain your records.  We reserve the right to retain data for longer where we believe there is a legitimate reason to do so. We will not keep your personal data for longer than 5 years after our business relationship has finished.  

 You have the right to request deletion of your personal data. We will comply with this request, subject to the restrictions of our regulatory obligations and legitimate interests as noted above. 

How can I access the information you hold about me?

 You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information please email or write to us.  We have an obligation to ensure that your personal information is accurate and up to date. You must ask us to correct or remove any incorrect information.

Marketing 

 We may wish to send you information about relevant products and services.   If you have agreed to receive marketing information, you may still opt out at a later date.   You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us by email or post.

Other websites

 Our website contains links to other websites. This privacy policy only applies to our website so when you link to other websites you should read their own privacy policies.

What can you do if you are unhappy with how your personal data is processed?

 You have a right to lodge a complaint with the appropriate supervisory authority. This is,

 Information Commissioner's Office
Water Lane
Wilmslow
Cheshire
SK9 5AF    

 Changes to our privacy policy

 We keep our privacy policy under regular review and we will inform you of any changes when they occur.  This privacy policy was last updated on 10^th May 2018.

How to contact us

PleAse contact us if you have any questions about our privacy policy or information we hold about you: by email at info@whitesfm.co.uk or write to us at 29 Stafford Street, Edinburgh, EH3 7BJ.